Customer Service

Shipping & Delivery: All shipping are made according your choice during the order process.
UPS Shipping are under aggrement of UPS's terms and conditions (www.ups.com)
PLEASE CHECK THE BOX(ES) AT THE RECEPTION. if there are hole(s) or signs of bad treathment of the shipment, please force the person in charge of the shipment to write it.
Privacy & Security: No information will be transfered without a aggreement of the customer before this transfer.
Returns & Replacements: Returns and replacement of a defect part must be request by mail and need to have a RMA number provided by our support service.
Ordering: All orders are made on this website. for special price as project price, etc., please call us at
+32(0) 2 853 08 37
Payment, Pricing & Promotions: Payment method are described during order process.
2 payment type are available : WIRE TRANSFER or CASH on delivery
A third one is available if you pick the items at our office : cash on delivery.
there is no possibility to pay direct with credit card as visa, mastercard, ...
Viewing Orders: Orders are viewable in the section "My Account".
You need a account before get these information
Updating Account Information: All information are located in the section "My Account"
You need a account before get these information